Shipping & Return Policy

Shipping Policy:

Thank you for choosing Interstellar Freeze Dried Creations, LLC for your culinary delights. Please read our shipping policy to understand how we handle the delivery of your orders.

1. Shipping Methods and Times:

• We offer standard shipping within the contiguous United States.

• Orders are typically processed within 3-7 business days from the date of purchase, unless otherwise stated on the product page.

• Delivery times may vary depending on your location, but generally range between 2-7 business days after shipment.

2. Shipping Rates:

• Shipping rates are calculated based on the weight and dimensions of the products ordered, as well as the destination address.

• Free shipping may be available for orders exceeding $60.00, as specified during checkout or promotional periods.

3. Shipping Restrictions:

• We currently only ship within the contiguous United States.

• We do not ship to PO boxes, APO/FPO addresses, or internationally at this time.

4. Packaging and Handling:

• To ensure the freshness and quality of our products, orders are carefully packaged with appropriate insulation and padding to ensure no damage to product.

• Fragile items are handled with extra care to minimize the risk of damage during transit.

5. Order Tracking:

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

• You can track the status of your shipment through the carrier's website using the provided tracking number.

6. Delivery Issues:

• If your order is delayed or has not arrived within the estimated delivery timeframe, please contact our Customer Service team at info@interstellarfreezedriedcreations.com.

• In the event of a delivery delay caused by the carrier, we will work with them to resolve the issue and keep you informed.

7. Order Tracking:

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package using the provided tracking information.

8. Shipping Address:

• Customers are responsible for providing the correct shipping address. We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer.

9. Undeliverable Packages:

• If a package is returned to us as undeliverable due to incorrect address provided by the customer, the customer will be responsible for the cost of re-shipping the package.

10. Contact Us:

• If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to us at info@interstellarfreezedriedcreations.com. Our dedicated team is here to assist you.

This shipping policy is effective as of June 24, 2024. Interstellar Freeze Dried Creations, LLC reserves the right to amend this policy at any time without prior notice.

Return Policy:

Thank you for shopping with Interstellar Freeze Dried Creations, LLC. We aim to ensure your complete satisfaction with our products. Please read our return policy carefully.

1. Returns Eligibility:

• We accept returns only in the event that the product is received damaged.

• To be eligible for a return, you must notify us within 24 hours of receiving the damaged item.

• Proof of damage, such as clear photos or videos, must be provided along with your return request.

2. Non-Returnable Items:

• Perishable goods such as food items cannot be returned unless they arrive damaged.

3. Process for Returns:

• Contact our Customer Service team at info@interstellarfreezedriedcreations.com within 24 hours of receiving the damaged item to initiate the return process.

• Provide clear photos or videos showing the extent of the damage.

• Our team will assess the damage and provide further instructions on returning the item.

4. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 14 business days.

5. Exchanges (if applicable):

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us immediately upon receipt of the damaged item.

6. Shipping Costs:

• Shipping costs for returning items are the responsibility of the customer, except in cases where the return is due to our error (e.g., incorrect or damaged item sent).

7. Contact Us:

• If you have any questions about our return policy, please contact us at info@interstellarfreezedriedcreations.com. Our customer service team is ready to assist you.

This return policy is effective as of June 24, 2024. Interstellar Freeze Dried Creations, LLC reserves the right to amend this policy at any time without prior notice.